Every location sounds the same, in every language your callers speak.
Retail chains, banks, insurers, healthcare groups, universities, utilities and public agencies run dozens or hundreds of greetings, after-hours messages and queue prompts across locations. Dialtone360 keeps them consistent, current and recorded in one voice, with a person reviewing every word before callers hear it.
Downloads ready for
- Avaya
- Cisco
- Genesys
- NetSapiens
- RingCentral
- Five9
- Webex
- and more
Where the time goes today.
Hours change, messages don’t
A new holiday schedule means finding every after-hours prompt across every site, then re-recording each one.
Spanish at one location, nothing at another
Language coverage drifts site by site, and no one can say which numbers greet callers in which languages.
Required wording must be exact
Recording notices, disclosures and emergency instructions have to match word for word, at every location and in every language.
What changes.
One script, every site
Write an announcement once and reuse it across sites, with each language version kept beside the master.
Reviewed translations
AI drafts Spanish, Chinese, Arabic and more; staff approve them before anything is recorded.
Coverage you can see
The needs-attention list shows services without a greeting and announcements missing one of your languages.
Closures in minutes
A shared weather or holiday closure message can be recorded in every language and downloaded for each platform.
One script. Every language. One consistent voice.
Each announcement keeps a master script with every language version side by side. AI drafts the translations; a person reviews each one before it is recorded, and a change to the master flags every other language as out of date.
- 18 languages with regional variants, including right-to-left Arabic
- Version history for every recording, with the voice and text it used
- Re-record a whole announcement in one voice across all languages
Know what every number reaches and what callers hear there.
Sites hold their phone services, numbers and extensions. Each service has announcement slots (greeting, after hours, holiday, queue, voicemail) so gaps show up before a caller finds them.
- DIDs, extensions, carriers, circuits, gateways and SBCs in one place
- Numbers routed to the service or extension they reach
- Language gaps and unfilled slots per service, at a glance
A person approves what callers hear.
Organization isolation
Every workspace is its own organization. Each record carries its organization, and every query is scoped to it.
Role-based access
Admins manage the workspace and its members. Viewers get read-only access with export, for audits and handovers.
Audit trail
Each change to sites, numbers, services and announcements records who made it and when.
Human review first
Transcripts and AI translations stay drafts until a person approves them. Nothing is recorded from unreviewed text.
Encrypted in transit
The app, API and file downloads are served over HTTPS only.
Version history
Every recording an announcement has had is kept, with the text and voice behind it.
Put every announcement in order.
Start a 7-day free trial with a company email, or talk to sales about an Enterprise pilot for a larger estate.